The board wants an AI position, and "we're evaluating" stopped being an answer a year ago. Overcommit, and you've bet capital and credibility on hype. Wait, and you watch competitors announce AI moves while your own answer stays vague. Neither posture survives a boardroom — what survives is a position you can defend line by line.
AI spend is climbing across every department, and almost none of it attributes to anything on the income statement. You're being asked to fund more of it and cut costs at the same time. Meanwhile the advisors bill by the hour with no linkage to outcomes. You don't need enthusiasm — you need instrumentation.
You run processes that work. Every AI pilot is a disturbance to something that currently ships product, serves customers, and hits its numbers. Integration across workflows is where pilots go to die, and your people have watched enough tool rollouts to be tired before the next one starts. If AI is going to touch operations, it has to name what improves — and prove it.
You've been handed accountability for AI ROI without the authority to set AI strategy. The vendors pitch greenfield; you operate systems with history. The data isn't where the models need it, the integrations are real work, and every department's new tool is another thread in the sprawl. Someone has to reconcile the ambition with the architecture — that's the conversation we have.
Shadow AI is already in the building. Employees are pasting customer records, contracts, and source code into tools your team has never reviewed. Agents are acquiring identities and access faster than anyone is tracking them, and the compliance exposure grows with every unreviewed integration. Saying no to everything just drives the usage further underground — the answer is control, not prohibition.
The value-creation thesis assumes AI is in the plan — but maturity across the portfolio is anything but even. One company has a real program, three have pilots, and the rest have a line item labeled "AI" and little behind it. Without a comparable read across companies, you can't tell where to intervene, where to invest, and where to leave well enough alone.
Whatever chair you sit in, the conversation starts the same way: your situation, your question, and a practical next step. Directly with the principal.